Error in SUM phase RESTART-SYSTEM-JAVAONLY

Symptom:

Software Update Manager (SUM) throws the below error in the step: RESTART-SYSTEM-JAVAONLY (Logile: \SUM\sdt\log\SUM\RESTART-SYSTEM-JAVAONLY_XX.LOG)

Apr 28, 2017, 2:40:04 AM [Error ]: Return code condition success evaluated to false for process sap control for action wait for start.

Apr 28, 2017 2:40:04 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not check status of SAP instance with number 0.

Could not check if the instance number on host is started.

Sapcontrol client could not perform action wait for started on instance

Return code condition success evaluated to false for process sap control for action wait for the start.

WaitForStarted webmethod errors out as shown below: (Logfile : SUM>\SUM\sdt\log\SUM\SAPCONTROL_WAITFORSTARTED_XX_YY.OUT

)

Resolution

To fix the issue, kindly perform the below commands:

Run netstat -n to find the free ports in the range 65000 to 10000

Set the parameter icm/admin_port to any one of the free port (e.g. 60000) in the instance profile of the affected instance.

Restart the sapstartsrv for the instance using the command: sapcontrol -nr -user -function RestartService

Repeat the phase in SUM

OR

Use Latest Version SUM tool.

More details Refer Snote: 2328080